Privacy policy

The data we collect

Under the requirements of the new European General Data Protection Regulation (GDPR) (EU) 2016/679 on data protection and privacy for all individuals within the European Union and the European Economic Area, Silvester (silvester-tennis.com) has the obligation to safely store and process the data you provide only for the purposes mentioned in this document.

Silvester (silvester-tennis.com) is a Data Controller for the data that you provide to us as Data Subject.

The personal data you may provide

We process your personal information to operate, provide, and improve the Services that we offer our customers. These purposes include:

• Purchase and delivery of products and services that you request from us;
• Evaluation of the products and services that we provide to you;
• Providing you as registered user with the features of this website;
• Managing our website;
• Analysis and improvement of our website, retail offering and advertising;
• Providing you with access to promotional actions, giveaways, competitions;
• Sending you non-commercial or functional messages (regarding website changes, your user account etc.);
• Sending you promotional and advertising messages regarding the retail offering of Silvester (silvester-tennis.com), but only if you have given your consent.

How we may use your personal data

Your personal data is processed at our headquarters. Hosting and storing your data takes place in Romania.

We may share your personal data to other companies with whom we are in partnership, but only on the basis of a confidentiality agreement on their part and only for the purposes mentioned in this document. The information requested in the case of online payments is subject to the terms of use of payment processors, and Silvester (silvester-tennis.com) will not request or store any details regarding your card.

We will disclose information if this is justified in order to protect us from fraud, to defend our rights or property. We may also need to disclose your information in order to comply with your legal obligation to respond to legal requests from the authorities. Your personal data will only be shared when we believe in good faith that we are required to do so in accordance with the law.

How long we keep your data

We will store your information for as long as required by law. If there is no legal requirement, we will only store them for as long as necessary to provide you with our services. Following your request that you can send to Silvester (silvester-tennis.com) by email at office@silvester-tennis.com or by accessing the designated features available within your user account on the website, you can request the cancellation of your user account and the deletion or anonymization of your information.

We will keep your personal information for marketing purposes so long as you do not notify us that you would no longer like to receive marketing messages from us.

What are your rights

If you consider that any of your personal data that we hold is incorrect or incomplete, you may request that this information be consulted, rectified or deleted. You can contact us by email at office@silvester-tennis.com.

If you wish to report how we have managed your data, please contact us by email at office@silvester-tennis.com. We will review your complaint and work with you to resolve the issue.